Current store status
This is a policy draft. The store must confirm its return and refund procedures before enabling live orders.
Damaged, incorrect or missing items
The final policy must tell customers how to contact support, what order information and supporting evidence are needed, and the time window for reporting damaged, incorrect or missing deliveries. Customers retain any rights available under applicable law.
Return eligibility
Eligibility for unopened, opened, used, sealed and personalised items must be confirmed by the business. Any hygiene-related exclusions, non-returnable products and change-of-mind rules must be clearly disclosed before purchase, without limiting statutory remedies.
Cancellations and exchanges
Cancellation cut-off, exchange availability and handling of dispatched orders: [To be confirmed].
Refund process
Support will need a clear process for reviewing requests and communicating the outcome. The final policy must specify the refund method, processing time after approval and any additional processing time required by payment providers.
Details to complete before launch
Support email/phone: help@zenvperfumes.in · +91 7678420115
Request window: [To be confirmed]
Eligibility and exclusions: [To be confirmed]
Return address and shipping responsibility: [To be confirmed]
Refund processing timeline: [To be confirmed]
Effective date: [Set when approved]